Privacy Policy

This Privacy Policy describes how Imos Pizza ("we," "us," "our," or the "Company") collects, uses, discloses, retains, and protects your personal information when you visit our website at imosxpizza.click, place orders, use our online services, or otherwise interact with us. We are committed to protecting your privacy and handling your personal data with transparency, integrity, and respect for your rights under applicable United States federal and state laws.

Please read this Privacy Policy carefully before using our website or services. By accessing or using imosxpizza.click, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services immediately.

1. Company Information and Contact Details

The data controller responsible for your personal information is:

For all privacy-related inquiries, requests, or complaints, please contact us at [email protected]. We will make every effort to respond to your inquiry within 30 calendar days of receipt.

2. Scope and Applicability

This Privacy Policy applies to:

• All visitors to our website at imosxpizza.click, regardless of their location;
• Customers who place food orders online through our platform;
• Users who create accounts or profiles on our website;
• Individuals who subscribe to our newsletters, promotional emails, or marketing communications;
• Individuals who contact us through our customer support channels;
• Any person who interacts with us through social media platforms or third-party services linked to our website.

This policy does not apply to third-party websites, platforms, or services that may be linked from our website. We encourage you to review the privacy policies of any third-party services you visit or use.

3. Information We Collect

We collect several categories of personal information in connection with the operation of our food ordering services and website. The nature of the information we collect depends on how you interact with us.

3.1 Personal Identification Information

When you register an account, place an order, or contact us, we may collect:

• Full name — to identify you as a customer and personalize your experience;
• Email address — to send order confirmations, receipts, and communications;
• Phone number — for delivery coordination and customer support purposes;
• Delivery address — including street address, city, state, and ZIP code, for fulfilling food orders;
• Billing address — to process payments and prevent fraud;
• Username and password — for account access and security (passwords are stored in encrypted form);
• Date of birth — when required for age verification or promotional eligibility purposes.

3.2 Payment and Financial Information

When you make a purchase through our website, payment information is collected and processed. We use secure, PCI-DSS compliant third-party payment processors to handle financial transactions. We do not store your full credit card or debit card numbers on our servers. We may retain limited payment-related information such as the last four digits of your card, card type, and billing ZIP code for record-keeping and fraud prevention purposes.

3.3 Order and Transaction Information

We collect details about the food orders you place, including:

• Items ordered, quantities, and customization requests;
• Order dates, times, and frequency;
• Order total amounts and applicable discounts or promotions used;
• Delivery or pick-up preferences;
• Order history and previous purchases;
• Special instructions provided with orders.

3.4 Usage and Behavioral Data

When you browse our website, we automatically collect certain technical and behavioral information about your visit, including:

• Pages viewed and time spent on each page;
• Links clicked and navigation paths through our website;
• Search terms entered on our website;
• Referring website or source that directed you to our site;
• Frequency and patterns of your website visits;
• Actions taken during your session, such as items added to cart.

3.5 Device and Technical Information

We automatically collect technical information about the device and software you use to access our website, including:

• IP address (Internet Protocol address);
• Browser type and version (e.g., Chrome, Firefox, Safari);
• Operating system and version (e.g., Windows, macOS, iOS, Android);
• Device type (e.g., desktop, mobile, tablet);
• Screen resolution and display settings;
• Time zone and language settings;
• Unique device identifiers and advertising identifiers;
• Mobile network information (where applicable).

3.6 Location Information

We may collect location-related information, including:

• Imprecise location derived from your IP address to identify your general geographic area and show you relevant menu options, delivery zones, and local promotions;
• Precise location data only if you explicitly grant permission through your device settings for GPS-based services such as automatic address detection for delivery orders.

You can withdraw consent for precise location tracking at any time through your device settings. Disabling location services may affect certain features of our website.

3.7 Communications and Customer Support Data

When you contact us through email, web forms, or other channels, we collect:

• The content and substance of your messages and inquiries;
• Your contact details as provided in the communication;
• Records of our responses and any resolution provided;
• Feedback, reviews, and ratings you submit about our products or services.

3.8 Cookie and Tracking Technology Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your interactions with our website. For detailed information about how we use these technologies, please refer to Section 8 of this Privacy Policy.

3.9 Information from Third-Party Sources

We may receive information about you from third-party sources, including:

• Social media platforms if you log in or connect your account via social sign-in features;
• Analytics providers who help us understand website traffic and user behavior;
• Marketing and advertising partners;
• Fraud prevention and identity verification services;
• Delivery and logistics partners involved in order fulfillment.

4. How We Use Your Information

We use the personal information we collect for specific, legitimate purposes. We do not use your information in ways that are incompatible with the purposes for which it was originally collected without your consent or as otherwise permitted by law.

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including preparation and delivery coordination;
• Creating and managing your user account;
• Sending order confirmations, receipts, and status updates via email or SMS;
• Facilitating secure payment processing;
• Resolving delivery issues, errors, or customer complaints;
• Providing customer support and responding to your inquiries.

4.2 Website Operation and Improvement

• Maintaining and improving the functionality, security, and performance of our website;
• Diagnosing technical errors, bugs, and system issues;
• Conducting A/B testing to evaluate new features and user interface improvements;
• Ensuring compatibility across different devices and browsers;
• Preventing unauthorized access, fraud, and abuse of our platform.

4.3 Analytics and Business Intelligence

• Analyzing usage patterns, traffic trends, and customer preferences to make data-driven business decisions;
• Understanding which menu items are most popular and tailoring our offerings accordingly;
• Measuring the effectiveness of our promotions, discounts, and marketing campaigns;
• Generating aggregated, anonymized statistical reports for internal business purposes.

4.4 Marketing and Promotional Communications

With your consent, or where permitted by applicable law, we may use your information to:

• Send you promotional emails, newsletters, and special offers related to our menu and services;
• Notify you about seasonal promotions, new menu items, limited-time offers, and loyalty rewards;
• Display personalized advertisements on our website or on third-party platforms;
• Conduct surveys to gather feedback on your experience with our products and services.

You have the right to opt out of marketing communications at any time. See Section 7 for details on how to exercise this right.

4.5 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations;
• Responding to lawful requests from courts, law enforcement agencies, or government authorities;
• Enforcing our Terms of Service and other legal agreements;
• Protecting the rights, property, and safety of our customers, employees, and the public;
• Investigating and addressing potential violations of law or our policies.

5. Sharing Your Information with Third Parties

We respect the confidentiality of your personal information and do not sell your personal data to third parties. However, we may share your information with trusted third parties in the following circumstances:

5.1 Service Providers and Business Partners

We work with carefully vetted third-party service providers who assist us in operating our business and delivering our services. These include:

• Payment processors — to securely handle credit card and digital payment transactions;
• Delivery partners and logistics companies — to fulfill and deliver your food orders;
• Cloud hosting and infrastructure providers — to store data and operate our website securely;
• Email and SMS communication platforms — to send transactional and marketing messages;
• Analytics providers (e.g., Google Analytics) — to analyze website usage and performance;
• Customer support tools — to manage customer inquiries and support tickets;
• Fraud detection and cybersecurity services — to protect against unauthorized transactions and security threats.

All service providers are required by contract to use your information only as necessary to provide services to us and to maintain appropriate security measures. They are prohibited from using your data for their own independent purposes.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or lawful government request;
• Enforce our Terms of Service or investigate potential violations;
• Protect the rights, safety, or property of Imos Pizza, our customers, or the public;
• Detect, prevent, or address fraud, security issues, or technical problems.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring or successor entity as part of the transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs and your rights under this policy are materially affected.

5.4 Aggregated and Anonymized Data

We may share aggregated or de-identified data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other business purposes. This information does not constitute personal information under applicable privacy laws.

5.5 With Your Consent

We may share your information with other third parties when you have provided explicit consent for such sharing, such as when participating in a joint promotion or contest with a partner company.

6. Data Security Measures

We take the security of your personal information seriously and implement a combination of technical, administrative, and physical safeguards to protect your data against unauthorized access, disclosure, alteration, or destruction.

6.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Sockets Layer (SSL) or Transport Layer Security (TLS) protocols;
• Encrypted data storage: Sensitive personal data, including passwords and payment-related information, is stored using strong encryption algorithms;
• Firewalls and intrusion detection systems: Our servers are protected by enterprise-grade firewalls and real-time intrusion detection systems;
• Secure access controls: Access to personal data is restricted to authorized personnel on a need-to-know basis, with multi-factor authentication required for administrative access;
• Regular security audits: We conduct periodic security assessments and vulnerability testing to identify and address potential weaknesses.

6.2 Administrative Safeguards

• Employee training on data privacy and security best practices;
• Internal data handling policies and procedures aligned with applicable laws;
• Incident response plans to promptly address data breaches or security incidents;
• Contractual security obligations imposed on third-party service providers.

6.3 Limitations

While we employ commercially reasonable security measures, no method of electronic transmission or data storage is 100% secure. We cannot guarantee the absolute security of your information. If we become aware of a data breach that affects your personal information and poses a risk to your rights or freedoms, we will notify you in accordance with applicable laws, including applicable state data breach notification statutes.

7. Your Privacy Rights

Depending on your state of residence, you may have specific rights with respect to your personal information. We are committed to honoring these rights in accordance with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and other applicable state privacy statutes.

7.1 Right to Know and Access

You have the right to request information about the categories and specific pieces of personal information we have collected about you, the purposes for which we use it, the categories of third parties with whom we share it, and the sources from which we collected it.

7.2 Right to Correction

You have the right to request that we correct inaccurate personal information we hold about you. You may also update certain information directly through your account settings if you have registered an account with us.

7.3 Right to Deletion

You have the right to request that we delete your personal information, subject to certain exceptions permitted by law, such as when we are required to retain data to complete a transaction, comply with a legal obligation, detect fraud, or exercise our legal rights.

7.4 Right to Opt-Out of Sale or Sharing

Under the CCPA/CPRA, California residents have the right to opt out of the sale or sharing of their personal information for cross-context behavioral advertising. We do not sell personal information in the traditional sense; however, if our use of third-party advertising or analytics technologies constitutes "sharing" under California law, you may opt out by contacting us at [email protected].

7.5 Right to Limit Use of Sensitive Personal Information

California residents have the right to limit the use and disclosure of sensitive personal information to purposes necessary to perform the services reasonably expected by the consumer. We do not use sensitive personal information for purposes beyond those permitted by law.

7.6 Right to Data Portability

Where technically feasible, you may request a copy of your personal information in a structured, commonly used, and machine-readable format so that you may transmit it to another service provider.

7.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will not deny you services, charge you different prices, or provide you with a diminished level of service as a result of exercising your rights under this Privacy Policy or applicable law.

7.8 Right to Opt-Out of Marketing Communications

You may opt out of receiving marketing emails or promotional messages from us at any time by:

• Clicking the "Unsubscribe" link found in any marketing email we send;
• Logging into your account and updating your communication preferences;
• Contacting us directly at [email protected].

Please note that even after opting out of marketing communications, you will continue to receive transactional messages related to your orders and account activity.

7.9 How to Submit a Privacy Rights Request

To exercise any of your rights described above, please submit a verifiable consumer request by contacting us at:

We will verify your identity before processing any request by asking you to confirm account details or provide identifying information. We will respond to verified requests within 45 calendar days. If we need additional time, we will notify you of the extension and the reason for the delay. You may designate an authorized agent to submit requests on your behalf, provided that you provide written authorization and we are able to verify your identity.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to provide a better user experience, analyze traffic, and deliver personalized content and advertisements.

8.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow the website to remember your preferences, keep you logged in, and collect information about how you use the site. Cookies may be "session cookies" (deleted when you close your browser) or "persistent cookies" (stored on your device for a set period).

8.2 Types of Cookies We Use

8.3 Managing Your Cookie Preferences

You can manage or withdraw your consent for non-essential cookies at any time through your browser settings or through any cookie consent tool available on our website. You may also use browser-level controls to block or delete cookies. Please note that disabling certain cookies may affect the functionality of our website and prevent you from using some features.

For more detailed information about the cookies we use, the specific third-party cookie providers, and how to manage your preferences, please refer to our Cookie Policy available on imosxpizza.click.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required or permitted by applicable law. Our data retention practices are as follows:

After the applicable retention period expires, we will securely delete or anonymize your personal information. Anonymized data that cannot reasonably be linked back to you may be retained indefinitely for statistical and research purposes.

10. Children's Privacy

Our website and online ordering services are intended for individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13, as defined and protected under the Children's Online Privacy Protection Act (COPPA).

If you are under the age of 18, you may not use our website or create an account without the involvement and consent of a parent or legal guardian. We encourage parents and guardians to supervise their children's online activities and to help enforce this policy.

If we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take immediate steps to delete that information from our systems. If you believe we may have collected information from or about a minor, please contact us immediately at [email protected].

11. International Data Transfers

Imos Pizza is based in the United States, and our primary data processing activities occur within the United States. If you are accessing our website from outside the United States, please be aware that your personal information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our website and providing us with your personal information, you acknowledge and consent to the transfer of your information to the United States. We take appropriate safeguards to ensure that cross-border transfers of personal data are handled in compliance with applicable laws, including the implementation of standard contractual clauses or other legally recognized transfer mechanisms where required.

If you are located in the European Economic Area (EEA), the United Kingdom, or another jurisdiction with specific data transfer restrictions, please contact us at [email protected] to learn more about the specific safeguards we apply to international data transfers.

12. California Privacy Rights (CCPA/CPRA)

If you are a resident of California, you have specific rights under the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA). These rights include:

• The right to know what personal information is being collected about you;
• The right to know whether your personal information is sold or disclosed, and to whom;
• The right to opt out of the sale of your personal information;
• The right to access your personal information;
• The right to request deletion of your personal information;
• The right to correct inaccurate personal information;
• The right to limit the use and disclosure of sensitive personal information;
• The right to non-discrimination for exercising your CCPA/CPRA rights;
• The right to opt out of automated decision-making and profiling in certain contexts.

To exercise any of these rights, please submit a verifiable consumer request to [email protected]. We will verify your identity and respond within the timeframes required by California law.

We do not sell personal information to third parties for monetary compensation. We may share personal information with third-party advertising or analytics partners, which may be considered "sharing" under the CPRA for cross-context behavioral advertising purposes. You have the right to opt out of such sharing.

In compliance with the FTC Act and applicable FTC guidance, we also maintain truthful and non-deceptive data practices and do not engage in unfair data collection methods that would harm consumers.

13. Links to Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, or external services for your convenience and reference. These third-party sites have their own privacy policies, and we are not responsible for their content, practices, or how they collect and use your personal information.

We encourage you to review the privacy policies of any third-party websites you visit. The inclusion of a link to a third-party website does not imply our endorsement of that website or its privacy practices.

14. How to File a Complaint with a Data Protection Authority

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so we can attempt to resolve your concern:

If you are a California resident and you believe your rights under the CCPA/CPRA have been violated, you may file a complaint with the California Privacy Protection Agency (CPPA):

If you are a California resident and believe a violation of the CCPA/CPRA has occurred, you may also contact the California Attorney General's Office:

If you believe there has been a violation of consumer protection laws, you may also file a complaint with the Federal Trade Commission (FTC), which enforces the FTC Act and protects consumers against unfair or deceptive practices:

Residents of other states may also have rights to file complaints with their respective state attorneys general or consumer protection agencies.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page;
• Post a prominent notice on our website notifying users of the change;
• Where required by applicable law or where we deem it appropriate, send an email notification to registered users.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after any changes to this policy constitutes your acceptance of those changes.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please do not hesitate to contact us. We are committed to addressing your privacy inquiries promptly and transparently.