Terms of Service

Effective Date: April 22, 2026  |  Last Updated: April 22, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Imos Pizza ("Company," "we," "us," or "our"), the operator of the website located at imosxpizza.click (the "Website" or "Platform"). By visiting, browsing, registering on, or otherwise using this Website or any of the services offered through it, you expressly agree to comply with and be bound by these Terms in their entirety.

If you do not agree with any part of these Terms, you must immediately discontinue your use of this Website and refrain from placing any orders or engaging with our services. Your continued use of the Website following any updates or modifications to these Terms shall constitute your acceptance of the revised Terms.

These Terms apply to all visitors, users, customers, and anyone else who accesses or uses our Website or services, whether as a guest or a registered account holder. You represent and warrant that you are at least eighteen (18) years of age and have the legal capacity to enter into a binding contract under the laws of the United States. If you are using this Website on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms.

2. Description of Services

Imos Pizza is a food service business that provides customers with the ability to browse our menu offerings, place orders for food and beverages, and request delivery or pickup services through our Website at imosxpizza.click. Our services include, but are not limited to:

• Online ordering of pizzas, appetizers, beverages, and other food items as listed on our current menu;
• Delivery services to qualifying addresses within our designated service area;
• Carryout and in-store pickup options;
• Account registration and management for returning customers;
• Promotions, discounts, and loyalty reward programs as periodically offered;
• Customer support and order tracking features.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice. We may also impose limits on certain features or restrict your access to parts or all of the Website without liability. Menu items, pricing, availability, and service areas are subject to change at our sole discretion.

Our Website may contain links to third-party websites, including payment processors, delivery partners, and social media platforms. These links are provided for your convenience only. We do not endorse, control, or assume any responsibility for the content, privacy policies, or practices of any third-party websites. Your interaction with any third-party site is governed by that site's own terms and policies.

3. User Obligations and Prohibited Activities

3.1 General User Obligations

By using this Website, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order;
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use of your account;
• Use the Website only for lawful purposes and in accordance with these Terms;
• Comply with all applicable federal, state, and local laws and regulations while using our services;
• Promptly update your account information to keep it accurate and current;
• Accept responsibility for all activities conducted through your account.

3.2 Prohibited Activities

You agree that you will not engage in any of the following prohibited activities while using our Website or services:

• Using the Website for any unlawful purpose or in violation of any federal, state, or local law or regulation;
• Submitting false, misleading, or fraudulent orders, payment information, or personal data;
• Attempting to gain unauthorized access to any portion of the Website, other users' accounts, or our computer systems or networks;
• Using automated scripts, bots, scrapers, crawlers, or other automated tools to access, collect, or scrape data from our Website without our express written permission;
• Transmitting any viruses, malware, spyware, or other harmful or malicious code through the Website;
• Engaging in any conduct that restricts or inhibits any other user from using or enjoying the Website;
• Attempting to reverse-engineer, decompile, or disassemble any software or technology underlying the Website;
• Posting, uploading, or transmitting any content that is defamatory, obscene, offensive, threatening, harassing, or otherwise objectionable;
• Impersonating any person or entity, or falsely claiming affiliation with any person or entity;
• Using our Website or services for any commercial solicitation, advertising, or promotional purposes without our written consent;
• Circumventing or attempting to circumvent any security measures implemented on the Website;
• Engaging in any activity that places an unreasonable or disproportionate load on our infrastructure or that disrupts the normal operation of the Website.

We reserve the right, at our sole discretion, to terminate or suspend your access to the Website immediately and without prior notice if we determine that you have engaged in any prohibited activity or otherwise violated these Terms.

4. Account Registration and Security

Certain features of our Website, including saving your order history, managing preferences, and participating in loyalty programs, may require you to create a registered account. When you create an account, you agree to provide truthful and complete information and to keep such information up to date at all times.

You are solely responsible for maintaining the confidentiality of your username and password and for all activities that occur under your account. You agree to notify us immediately at [email protected] if you become aware of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to comply with this security obligation.

We reserve the right to refuse registration, cancel accounts, or remove or edit content at our sole discretion.

5. Ordering, Pricing, and Payment Terms

5.1 Order Placement

By placing an order through our Website, you are making an offer to purchase the selected food items at the listed prices, subject to availability and confirmation. We reserve the right to accept or decline your order at our discretion. An order confirmation sent to your provided email address constitutes acceptance of your order by us.

Menu items and prices displayed on our Website are subject to change without prior notice. We make reasonable efforts to display accurate pricing; however, in the event of a pricing error, we reserve the right to cancel or modify any affected orders. If a pricing error is discovered after your order has been confirmed, we will notify you and provide you with the option to proceed at the correct price or cancel your order for a full refund.

5.2 Payment

All transactions conducted through our Website are processed in United States Dollars (USD). We accept various forms of payment as indicated at checkout, including credit cards, debit cards, and other approved electronic payment methods. By submitting payment information, you represent and warrant that:

• You are authorized to use the payment method provided;
• The payment information you submit is accurate and complete;
• Charges incurred will be honored by your payment provider.

Payment processing is handled by third-party payment processors. We do not store your full payment card details on our servers. All payment transactions are subject to the terms and privacy policies of the applicable payment processor.

5.3 Taxes

All applicable federal, state, and local sales taxes will be calculated and added to your order total at checkout where required by law. You are responsible for paying all taxes associated with your purchase.

5.4 Refunds and Cancellations

Due to the perishable and time-sensitive nature of food products, all sales are generally final once an order has been prepared. If you believe your order was incorrect, missing items, or otherwise unsatisfactory, please contact us at [email protected] within a reasonable time following delivery or pickup. We will review your concern on a case-by-case basis and may offer a replacement, credit, or refund at our sole discretion.

6. Delivery and Service Area

Delivery services are available only within our designated service area. Delivery times are estimates and may vary based on order volume, traffic, weather conditions, and other factors beyond our control. We are not liable for any delays in delivery. If your address is outside our delivery zone, you may still place a carryout order for pickup at our location.

Risk of loss and title for food items pass to you upon delivery to the address specified in your order or upon pickup at our store. We are not responsible for any orders that cannot be delivered due to incorrect address information provided by the customer.

7. Intellectual Property Rights

All content on this Website, including but not limited to text, graphics, logos, images, photographs, audio clips, digital downloads, data compilations, software, and the overall design and layout of the Website (collectively, the "Content"), is the exclusive property of Imos Pizza or its content suppliers and is protected by applicable United States and international intellectual property laws, including copyright, trademark, trade dress, and patent laws.

The Imos Pizza name, logo, and all related marks, trade names, and slogans are trademarks or service marks of Imos Pizza. You are expressly prohibited from using any of our trademarks, service marks, or trade names without our prior written consent. Nothing in these Terms grants you any right or license to use any trademark, service mark, logo, or trade name of Imos Pizza.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website for your personal, non-commercial purposes. This license does not include the right to:

• Reproduce, distribute, publicly display, or publicly perform any Content;
• Modify or create derivative works based on the Content;
• Use data mining, robots, or similar data gathering and extraction tools;
• Download or copy any account information for the benefit of another party;
• Use the Website or its Content for any commercial purpose without our express written consent.

Any unauthorized use of our Content or intellectual property will constitute an infringement of our rights and may subject you to civil and/or criminal liability under applicable law.

8. Disclaimer of Warranties

YOUR USE OF THIS WEBSITE AND OUR SERVICES IS ENTIRELY AT YOUR OWN RISK. THIS WEBSITE AND ALL CONTENT, SERVICES, PRODUCTS, AND OTHER MATERIALS MADE AVAILABLE THROUGH IT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IMOS PIZZA EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES AS TO THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY CONTENT ON THE WEBSITE;
• WARRANTIES THAT DEFECTS IN THE WEBSITE WILL BE CORRECTED.

We do not warrant that the Website will meet your specific requirements or expectations. No advice or information, whether oral or written, obtained by you from Imos Pizza or through the Website shall create any warranty not expressly stated in these Terms.

While we take reasonable precautions to ensure that food items are prepared safely and in compliance with applicable food safety regulations, we cannot guarantee that menu items are free from allergens or other substances that may cause adverse reactions. Customers with food allergies, sensitivities, or dietary restrictions should exercise caution and contact us directly before placing an order.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, IN NO EVENT SHALL IMOS PIZZA, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES;
• COST OF SUBSTITUTE GOODS OR SERVICES;
• PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM YOUR USE OF THE WEBSITE OR SERVICES;
• UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR ANY PERSONAL INFORMATION STORED THEREIN;
• INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE WEBSITE;
• ANY BUGS, VIRUSES, OR OTHER HARMFUL CODE TRANSMITTED THROUGH THE WEBSITE BY ANY THIRD PARTY.

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE WEBSITE EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO IMOS PIZZA IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, the above limitations may not apply to you to the extent prohibited by law. In such cases, our liability shall be limited to the fullest extent permitted by applicable law.

10. Indemnification

You agree to defend, indemnify, and hold harmless Imos Pizza and its owners, officers, directors, employees, agents, affiliates, licensors, and service providers (collectively, the "Indemnified Parties") from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms or any applicable law or regulation;
• Your use or misuse of the Website or services;
• Your violation of any third-party rights, including intellectual property, privacy, or proprietary rights;
• Any content or information you submit, post, or transmit through the Website;
• Any fraudulent, negligent, or harmful conduct on your part;
• Any disputes arising between you and any third party in connection with your use of our services.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate with us in asserting any available defenses. You will not settle any claim without our prior written consent.

11. Privacy Policy

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Website, you consent to the practices described in our Privacy Policy. Please review our Privacy Policy carefully to understand our practices.

As a business operating in the United States, we comply with all applicable federal and state privacy laws, including the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive trade practices in commerce. To the extent you are a resident of California, we also comply with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) as they apply to our business.

12. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States and the applicable laws of the state in which Imos Pizza is registered and operates, without regard to its conflict of law principles. Any legal action or proceeding arising out of or relating to these Terms, the Website, or our services shall be subject to the exclusive jurisdiction of the federal and state courts located in the applicable United States jurisdiction.

You hereby irrevocably consent to the personal jurisdiction of such courts and waive any objection you may have to the laying of venue of any such action or proceeding in such courts. You also waive any right to bring claims as a class action or to participate in a class action lawsuit against us, to the fullest extent permitted by applicable law.

We make no representation that the Website or its content is appropriate or available for use outside of the United States. If you access the Website from outside the United States, you do so at your own risk and are responsible for compliance with local laws.

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or our services by contacting us informally at [email protected]. We will make good-faith efforts to resolve the dispute within thirty (30) days of receipt of your written notice describing the nature of the dispute and the relief sought.

13.2 Binding Arbitration

If informal resolution efforts are unsuccessful, any dispute, claim, or controversy arising out of or relating to these Terms, the breach, termination, enforcement, interpretation, or validity thereof, or the use of our Website or services (collectively, "Disputes") shall be resolved by binding arbitration on an individual basis, rather than in court, except as set forth below.

The arbitration shall be conducted by a recognized arbitration body under its then-current rules. The arbitrator's decision shall be binding and may be entered as a judgment in any court of competent jurisdiction. The arbitration shall take place in the United States, in the state where Imos Pizza operates, unless otherwise agreed in writing by both parties.

13.3 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm pending the outcome of arbitration. Additionally, claims that qualify for small claims court may be brought in such a court without prior arbitration.

13.4 Class Action Waiver

YOU AND IMOS PIZZA AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING.

14. Term and Termination

These Terms shall remain in full force and effect for as long as you use or access our Website or services. We reserve the right, at our sole discretion and without liability, to terminate or suspend your access to the Website and services at any time, with or without cause, and with or without prior notice, including but not limited to circumstances where:

• You have violated any provision of these Terms;
• We believe your conduct may cause harm or legal liability to us, other users, or third parties;
• We are required to do so by law or regulatory authority;
• We decide to discontinue the Website or services.

You may also terminate your use of the Website at any time by discontinuing access and, if applicable, by deleting your registered account. Upon termination of your account or access, your right to use the Website will immediately cease.

The following sections shall survive any termination of these Terms: Intellectual Property Rights, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law and Jurisdiction, Dispute Resolution, and any other provisions that by their nature should survive termination.

15. Changes to These Terms

We reserve the right to update, modify, or replace any part of these Terms at any time at our sole discretion. Any changes will be effective immediately upon posting the revised Terms on our Website, with an updated "Last Updated" date reflected at the top of this page. It is your responsibility to review these Terms periodically to stay informed of any updates.

If we make material changes to these Terms that significantly affect your rights or obligations, we will make reasonable efforts to notify you, such as by posting a prominent notice on our Website or sending an email notification to the address associated with your account (if applicable). Your continued use of the Website following the posting of any revised Terms constitutes your acceptance of the changes.

If you do not agree to the modified Terms, you must immediately discontinue your use of the Website and services. We encourage you to review these Terms each time you visit our Website to ensure you are aware of the current version.

16. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable by a court or arbitrator of competent jurisdiction under applicable law, such provision shall be deemed severed from these Terms to the minimum extent necessary and shall not affect the validity or enforceability of the remaining provisions. The remaining provisions of these Terms shall continue in full force and effect, and the severed provision shall be replaced with an enforceable provision that most closely reflects the original intent of the parties.

No waiver by Imos Pizza of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure by us to enforce a right or provision of these Terms shall not constitute a waiver of that right or provision.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other agreements, policies, or guidelines expressly incorporated herein by reference, constitute the entire agreement between you and Imos Pizza with respect to the subject matter hereof and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral, regarding such subject matter.

No agency, partnership, joint venture, employment, or franchise relationship is created between you and Imos Pizza as a result of these Terms or your use of the Website. You may not assign your rights or delegate your obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms freely without restriction.

18. Force Majeure

Imos Pizza shall not be held liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government actions or regulations, labor disputes, power outages, internet or telecommunications failures, or any other event constituting force majeure. In such circumstances, our obligations will be suspended for the duration of the force majeure event.

19. Electronic Communications and Notices

By using our Website and providing your email address, you consent to receive electronic communications from us. These communications may include operational emails relating to your account or orders, as well as promotional emails if you have opted in to receive marketing communications. You agree that any notices, disclosures, agreements, or other communications we provide to you electronically via email or through the Website satisfy any legal requirement that such communications be in writing.

You may opt out of receiving promotional emails at any time by following the unsubscribe instructions included in those emails or by contacting us directly. Please note that even if you opt out of promotional communications, we may still send you transactional or operational messages related to your orders and account.

20. Accessibility

Imos Pizza is committed to making our Website accessible to all users, including those with disabilities. We strive to comply with applicable accessibility standards and guidelines, including the Web Content Accessibility Guidelines (WCAG). If you experience any accessibility issues while using our Website, please contact us so that we may assist you and work to improve our accessibility practices.

21. Contact Information

If you have any questions, concerns, complaints, or requests regarding these Terms of Service, or if you need to contact us for any other reason, please reach out to us using the information below:

We are committed to resolving any concerns you may have as promptly and fairly as possible. When contacting us, please provide your full name, contact information, a description of your concern or inquiry, and any relevant order details so that we may assist you efficiently.